Privacy Policy

1. Who We Are

ReviewBuddy AI ("we", "us", or "our") is a software-as-a-service platform that helps local businesses manage and reply to Google reviews using artificial intelligence, while also providing appointment and calendar management features through Google Calendar integration. Our service is accessible at https://reviewbuddyai.online.

If you have any questions about this Privacy Policy, please contact us at info@reviewbuddyai.online.

2. Data We Collect

We collect the following categories of personal and business data:

• Account information: Your name, email address, and profile picture when you sign up or sign in using Google OAuth.
• Business information: Your business name, business type, owner name, preferred tone, and keywords you configure to personalize AI-generated replies.
• Google Business Profile data: When you connect your Google account, we access your Google Business Profile to retrieve reviews, business locations, account details, and other information necessary to synchronize reviews and publish replies on your behalf.
• Google Calendar data: When you authorize Google Calendar access, we access calendar information required to create, retrieve, update, and manage calendar events and appointments on your behalf.
• Review data: The text, star ratings, reviewer names, and review dates retrieved from your Google Business Profile.
• Contact and campaign data: If you use our email campaign features, we store contact names, email addresses, and campaign engagement metrics such as opens, clicks, and review conversions.
• Payment information: Subscription payments are processed securely by Stripe. We do not store your payment card number or complete payment details.
• Usage data: We automatically collect log information, IP addresses, browser information, device information, and usage analytics to maintain the security and reliability of our platform.

3. How We Use Your Data

We use your information to:

• Authenticate your identity and securely manage your account.
• Generate personalized AI-powered review reply suggestions using your business information, tone preferences, and keywords.
• Synchronize reviews from your Google Business Profile and publish replies on your behalf when authorized.
• Create, retrieve, update, and manage Google Calendar events and appointments when you grant calendar access.
• Send transactional emails, account notifications, verification emails, and review request campaigns.
• Process subscription payments through Stripe.
• Provide dashboards and analytics related to reviews, customer engagement, and platform usage.
• Detect, investigate, and prevent fraud, abuse, unauthorized access, or misuse of our services.
• Comply with legal obligations and respond to lawful governmental requests.

Review text may be securely processed by AI service providers such as OpenAI or Anthropic solely for generating review reply suggestions or providing AI-powered features requested by you.

4. Third-Party Services

We share information only with trusted third-party service providers necessary to deliver our services.

We do not sell, rent, or share your personal information with third parties for advertising or marketing purposes.

5. Data Retention

We retain your account and business information while your account remains active.

Review data, Google Business Profile information, Google Calendar information, and AI-generated content are retained only as necessary to provide the requested services and analytics.

If you delete your account, we will permanently remove your personal information within 30 days, unless we are legally required to retain certain records, such as payment or tax records.

6. Your Rights

Depending on your location and applicable law, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete information.
• Request deletion of your account and associated data.
• Restrict or object to certain processing activities.
• Request a copy of your personal data.

To exercise these rights, please contact us at info@reviewbuddyai.online. You may also delete your account directly from your account settings where available.

7. Cookies

We use essential cookies required to authenticate users, maintain login sessions, and ensure proper operation of our platform.

We do not use third-party advertising cookies.

8. Security

We implement industry-standard security measures, including encrypted HTTPS connections, secure authentication, access controls, and other technical safeguards designed to protect your information.

While we strive to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When significant changes are made, we will update the "Last Updated" date above and, where appropriate, notify users through email or within the application.

Continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

10. Google API Services User Data Policy

ReviewBuddy AI's use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Specifically:

• We access Google user data only after you explicitly authorize access through Google's OAuth consent process.
• Google Business Profile and Google Calendar data are used solely to provide the functionality requested by you, including managing business reviews, replying to reviews, and creating, retrieving, updating, or managing calendar events and appointments.
• We do not sell, rent, or share Google user data for advertising, marketing, or profiling purposes.
• We do not use Google Workspace API data to develop, improve, or train generalized artificial intelligence (AI) or machine learning (ML) models.
• Google user data is shared only with trusted service providers when necessary to provide the functionality requested by you. These providers are contractually required to protect your data and process it only for the services they perform on our behalf.
• Human access to Google user data is limited to providing user-requested support, maintaining platform security, complying with applicable law, or when you have explicitly authorized such access.
• Any processing of Google user data by AI service providers is performed solely to deliver the features requested by the user and in accordance with applicable privacy and security obligations.

11. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your information, please contact us: